Description
Shipping & Return

Best friend mug You re My kind of People. This is a unique mug that was handmade gift for a friend of mine. I like to call my friends My people so this was a perfect best friend gift for my BFF. This coffee mug can also be personalized with a name on the back side. The colors of the letters can also be fully customized. The picture shown is burgundy and black. For personalization s please include a note at checkout that would provide me with the name for the back. Our custom designed mugs are handcrafted using heat pressed dyes which will not crack peal or fade like markers or vinyl do. These mugs are dishwasher safe on the top rack of the dishwasher. We recommend hand washing to better preserve the graphics on the mug. With proper care these mugs will last a lifetime. You can make your own cup using this theme and your own personalized message I would be happy to make the custom cup just click the request custom order form and send me the details I can make your personalized note / custom message coffee mug a reality. Copyright 2015 Depending on what mugs are available to us the ceramic mug shown in the picture can vary by shape All of my custom mugs are handcrafted using the highest quality vinyl. They are microwave safe and are hand wash only. Thank you for shopping Etsy and visiting my shop.

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Shipping Times

 

Please allow up to 3 business days from the day placing your order for the item to be shipped. In most cases, items are shipped that day if ordered before 2pm CST, however for some products, we do need a little longer to get out the door, therefore we say up to 3 business days to manage your expectations.

 

Depending where you live, the shipping times range based off the carrier and your location.

 

We try and get your order out of our warehouse as soon as possible, however sometimes the carrier can take a few days longer than expected.

 

Returns

 

We understand sometimes returns and exchanges are necessary.

 

We want to make you, our beloved customer, happy. So, if for any reason you are not happy with the order you received, please contact us to help make it right.

 

We very much appreciated your business, however, if you have a problem with the item(s) shipped to you, American Metal Company will fix it immediately given the fault is on our part. We will only accept returns and issue a refund under the following conditions:  

 

  • - The item is damaged and/or materially-flawed
  • - You received the wrong order
  • - The design is different from your order

 

In all these cases, we require photo proof to process your refund.

 

To return an item, send it to:

 

For All Other Returns
Sam's Finds

C/o Wohl Enterprise Hub
2b Redbourne Avenue, London N3 2BS,

 

Kindly include in your package a signed letter stating the reason for your return and the original receipt.

 

Item(s) that has been worn, used, or altered will not be accepted for return or exchange.

 

Sam's Finds does not refund the original shipping and handling fees that you paid for your order, however we will cover the cost of shipping for any replacements we send out to you.

 

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