Description
Shipping & Return

ABOUT We use high quality wine tumblers. All designs are created by me and then professionally transferred onto our mugs in our home studio using a process called sublimation. All designs are baked into the cups so they will never scratch off. THESE ARE NOT STICKERS CUSTOMIZATION All of our mugs are fully customizable. All text colors etc. can be changed to suit your needs. Please include all customization requests including the name to be used in the notes to seller section at checkout. OTHER Please note: you will receive the same design as in the picture colors may differ slightly from your computer screen to your actual cup. Fully Custom Orders are always welcome Just send me a message to get started creating your ideas. Depending on the detail of the design and how much time goes into creating it a design fee may apply.

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Shipping Times

 

Please allow up to 3 business days from the day placing your order for the item to be shipped. In most cases, items are shipped that day if ordered before 2pm CST, however for some products, we do need a little longer to get out the door, therefore we say up to 3 business days to manage your expectations.

 

Depending where you live, the shipping times range based off the carrier and your location.

 

We try and get your order out of our warehouse as soon as possible, however sometimes the carrier can take a few days longer than expected.

 

Returns

 

We understand sometimes returns and exchanges are necessary.

 

We want to make you, our beloved customer, happy. So, if for any reason you are not happy with the order you received, please contact us to help make it right.

 

We very much appreciated your business, however, if you have a problem with the item(s) shipped to you, American Metal Company will fix it immediately given the fault is on our part. We will only accept returns and issue a refund under the following conditions:  

 

  • - The item is damaged and/or materially-flawed
  • - You received the wrong order
  • - The design is different from your order

 

In all these cases, we require photo proof to process your refund.

 

To return an item, send it to:

 

For All Other Returns
Sam's Finds

C/o Wohl Enterprise Hub
2b Redbourne Avenue, London N3 2BS,

 

Kindly include in your package a signed letter stating the reason for your return and the original receipt.

 

Item(s) that has been worn, used, or altered will not be accepted for return or exchange.

 

Sam's Finds does not refund the original shipping and handling fees that you paid for your order, however we will cover the cost of shipping for any replacements we send out to you.

 

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